Development of remote service channels

As part of its innovative development, Sberbank continues to improve its remote service channels. The self-service network included more than 90,000 self-service machines at the end of 2014.

The number of subscribers to the Mobile Banking SMS-service reached 72.2 mn with the number of active users exceeding 20.9 mn people.

According to the Global Finance magazine, in 2014 Sberbank was awarded in the following categories: Best Mobile Banking in Central and Eastern Europe, Best SMS-Banking in Central and Eastern Europe, and Best Banking Application for Mobile Phones in Central and Eastern Europe. In the same year, Sberbank Online was recognised as the best retail Internet bank both in Russia and in Central and Eastern Europe.

The number of active Sberbank Online users increased from 9.3 to 19.4 mn customers with the number of Sberbank Online users totalling 33.2 mn.

The number of payments via Sberbank Online reached 30 mn per month (+68% per year). Monthly fund transfers doubled to RUB 122 bn.

MOBILE BANKING ACTIVE USERS, mn of people

ACTIVE USERS OF SBERBANK ONLINE, mn of people