About the Report

Sberbank has been publishing non-financial reports since 2010, and this is the second Corporate Social Responsibility Report of Sberbank Group (hereinafter referred to as the Report). Our main objective in the development of the reporting system in 2014 was to unify the approach to data collection at subsidiary banks and affiliated companies all over the Group for their consolidation. We are just at the beginning of this process, but already in this reporting period we have managed to disclose more CSR indicators of the Group in comparison to the previous year. From now forward we will continue to improve the methods and forms of data collection for the Report within the Group.

Another innovation for the year 2014 was the transition to the new G4 version of the GRI Guidelines (basic version). The new version focuses on identifying material aspects of the company’s CSR activities and stakeholder engagement during this process. For compliance with the requirements, we undertook a poll of our stakeholders and top management of Sberbank. Read more about the procedure for identifying the material aspects and its results in section “1.1 Identifying material aspects of CSR activities”.

In the reporting period we specified the criteria for including subsidiaries in the Report boundaries. For the 2014 Report, we used the following criteria:

  • control of Sberbank over the subsidiaries (ownership of over 50% of shares);
  • materiality of the influence of the subsidiaries on the stakeholders in the regions of operation (over 60 employees);
  • financial operations in the field of the main business of the Group or supplementary functions for implementation of the main business of Sberbank.

In comparison to the previous reporting period, Sberbank Switzerland was included in the Report boundaries and KORUS Consulting CIS was excluded. The definition of Sberbank Group was modified in accordance with the updated Report boundaries. Therefore, the information and data in the Report relate to the following:

  • Sberbank (OJSC Sberbank of Russia) with its head office and 16 regional banks of the Russian Federation;
  • subsidiary banks that are listed in Table 27;
  • affiliated companies that are listed in Table 27.
Table 27. The list of subsidiary banks and affiliated companies The complete list of the countries of operation of the subsidiary banks can be found in the Financial Report of Sberbank Group. included in the boundaries of the 2014 Report
Corporate name Name used in the Report
Subsidiary banks
DENIZBANK A.S. DenizBank
Sberbank Europe A.G. Sberbank Europe
OJSC BPS-Sberbank (Republic of Belarus) BPS-Sberbank
SB JSC Sberbank (Kazakhstan) Sberbank Kazakhstan
JSC Sberbank of Russia (Ukraine) Sberbank Ukraine
Cetelem Bank LLC Cetelem Bank
Sberbank Switzerland A.G. Sberbank Switzerland
Affiliated companies
CJSC Sberbank Technologies Sberbank Technologies
CJSC Sberbank Leasing Sberbank Leasing
Sberbank Private Pension Fund Sberbank Private Pension Fund
Yandex.Money, NBCO LLC Yandex.Money
IC Sberbank Insurance Ltd. Sberbank Insurance
CJSC Sberbank-AST Sberbank-AST
ANO Sberbank’s Corporate University Corporate University
CJSC Business Environment Business Environment

The key methodical changes as compared to the 2013 Report are as follows:

  • unification of the method for defining underdeveloped and low-populated areas for the Group; they represent top level political units where the population density is below the national average and which belong to the 25% of regions with the lowest average income per capita;
  • in Table 16 “Main socially oriented products of Sberbank’s housing loans” credit disbursements for the product Military mortgage are indicated for 2013 and 2014 years respectively while in the 2013 Report this indicator contained disbursements since the launch of product in 2011 (cumulatively).

Changes mentioned above could have resulted in divergences in comparison to the data published in the previous Report.

As we are just starting to develop consolidated CSR data collection at Sberbank Group, some of the subsidiary banks and affiliated companies have no systems for non-financial data collection or do not do such collection yet. The area of coverage of subsidiary banks and affiliated companies of the Group by GRI indicators is shown in Table 28.

Table 28: Boundaries of GRI indicators disclosure
Section name Place in the section GRI indicator Boundaries Notes
2.5 Procurement activities Text of the section Total number of suppliers engaged by the organisation (G4-12)

Sberbank

Subsidiary banks

Affiliated companies

Except for Sberbank Ukraine
2.5 Procurement activities Table 9 Percentage of local suppliers in the procurement budget (G4-EC9)

Sberbank

DenizBank

Sberbank Kazakhstan

BPS-Sberbank

Sberbank Switzerland

Sberbank Insurance

Business Environment

Corporate University

Sberbank Technologies

2.5 Procurement activities Table 9 Percentage of SMEs in the procurement budget

Sberbank

Sberbank Kazakhstan

BPS-Sberbank

Sberbank Switzerland

Sberbank Insurance

Business Environment

Corporate University

DenizBank and Sberbank-Technologies were excluded as compared to the calculation of the local suppliers’ share
2.6 Compliance risks management Figure 8 Total number of identified cases of corruption (G4-SO5)

Subsidiary banks

Affiliated companies

All the incidents of corruption were identified in subsidiary banks
3.1 Ensuring availability of financial services Figure 10-11 Percentage of customer service outlets and ATMs in underdeveloped and low-populated areas (G4-FS13) Subsidiary banks Except for Sberbank Switzerland (the bank does not serve retail clients) and Cetelem Bank (the bank’s business model does not include branches; most of its operations take place in sale centres in shopping malls and partner stores)
3.1 Ensuring availability of financial services Figure 12-13 Percentage of customer service outlets and ATMs adapted for disabled people (G4-FS14)

Sberbank

Subsidiary banks

3.4 Investing in human capital Figure 18–21 Headcount at Sberbank Group by gender, age, and employee category (G4-10)

Sberbank

Subsidiary banks

Affiliated companies

Table 18 Average duration of employee training (G4-LA9)

Subsidiary banks

Affiliated companies

3.4 Investing in human capital Text of the section Percentage of employees hired aged under 30 (G4-LA1)

Subsidiary banks

Affiliated companies

3.4 Investing in human capital Text of the section Employee performance assessment (G4-LA11)

DenizBank

Sberbank Europe

Sberbank Switzerland

Sberbank Leasing

Sberbank Technologies

Sberbank Insurance

Sberbank Private Pension Fund

Corporate University

3.4 Investing in human capital Table 20 Funding of corporate benefit programmes (G4-LA2)

Sberbank

Subsidiary banks

Affiliated companies

3.5 Charity and sponsorship Figures 23–24 Charity costs (G4-EC7)

Sberbank

Subsidiary banks

Affiliated companies

The data of Sberbank Ukraine was included for 2014 only
4.1 Raising resource and energy efficiency Figure 25 Energy consumption per employee (G4-EN5)

Sberbank

Subsidiary banks

Affiliated companies

Except for

Sberbank Kazakhstan, BPS-Sberbank, Sberbank Leasing, Yandex.Money, Sberbank Private Pension Fund, and Sberbank-AST

4.2 Responsible waste handling Figure 27

Percentage of paper handled for recycling in the total paper consumption

(G4-EN23)

Subsidiary banks Except for Cetelem Bank and Sberbank Kazakhstan
4.2 Responsible waste handling Figure 28 Generation of hazardous waste and percentage of its recycling/neutralisation (G4-EN23)

Sberbank

DenizBank

Sberbank Europe

Sberbank Ukraine

BPS-Sberbank

Sberbank Technologies

Sberbank-AST