GRI standard disclosures content index

GRI standard disclosures content index
Indicator Indicator description Status Section/Source
Strategy and analysis
G4-1 Statement from the most senior decision-maker of the organisation about the relevance of sustainability to the organisation and the organisation’s strategy for addressing sustainability Disclosed 2014 Management Report
Organisational profile
G4-3 Name of the organisation Disclosed http://www.sberbank.ru/en/about/about_sberbank/details
G4-4 Primary brands, products, and services Disclosed

http://www.sberbank.ru/en/about/about_sberbank

http://www.sberbank.ru/en/individualclients

http://www.sberbank.ru/en/s_m_business

http://www.sberbank.ru/portalserver/sb-portal-ru/en/corporateclients

http://www.sberbank.ru/en/credit_org

G4-5 Location of the organisation’s headquarters Disclosed http://www.sberbank.ru/en/about/about_sberbank/details
G4-6 Countries where the organisation operates Disclosed

2014 Financial statements

2014 Management Report

G4-7 Nature of ownership and legal form Disclosed

http://data.sberbank.ru/en/shareandinv/usefulinformation/sharecapitalstructure/?base=beta

http://www.sberbank.ru/en/about/about_sberbank/details

G4-8 Markets served Disclosed

2014 Financial statements

2014 Management Report

G4-9 Scale of the organisation Disclosed

3.4 Investing in human capital

3.1 Ensuring availability of financial services

2014 Financial statements

2014 Management Report

G4-10 Number of employees Disclosed 3.4 Investing in human capital
G4-11 Percentage of total employees covered by collective bargaining Disclosed

In 2014 the Group’s employees coverage by collective bargaining agreements constituted:

Sberbank — 100%;

BPS-Sberbank — 100%;

Sberbank Europe (Bosnia and Herzegovina) — 100%;

Sberbank Europe (Banja Luka) — 100%;

Sberbank Europe (Slovenia) — 100%.

G4-12 Organisation’s supply chain Disclosed 2.5 Procurement activities
G4-13 Significant changes during the reporting period regarding the organisation’s size, structure, ownership, or its supply chain Disclosed

www.sberbank.ru/moscow/ru/investor_relations/information/share_capital_structure/

3.1 Ensuring availability of financial services

G4-14 Precautionary approach or principle Disclosed The group does not employ the precautionary principle in relation to its activities
G4-15 Externally developed economic, environmental and social charters, principles, or other initiatives Disclosed In 2014 Sberbank and the other members of Sberbank Group did not join any externally developed economic, environmental and social charters, principles, or other initiatives.
G4-16 Memberships of associations and national or international advocacy organisations Disclosed Appendix 1. Association memberships
Identified material aspects and boundaries
G4-17 Entities included in the organisation’s consolidated financial statements Disclosed 2014 Financial statements
G4-18 Process for defining the report content and the Aspect Boundaries, and how the organisation has implemented the Reporting Principles for Defining Report Content Disclosed About the Report
G4-19 All the material Aspects identified Disclosed 1.1 Identifying material aspects of CSR activities
G4-20 Aspect Boundary within the organisation for each material Aspect Disclosed About the Report
G4-21 Aspect Boundary outside the organisation for each material Aspect Disclosed Boundaries of all aspects lie within organisations of Sberbank Group, which are listed in the section “About The Report” (Table 27 and Table 28).
G4-22 Restatements of information provided in previous reports, and the reasons for such restatements Disclosed About the Report
G4-23 Significant changes from previous reporting periods in the Scope and Aspect Boundaries Disclosed About the Report
Stakeholder engagement
G4-24 List of stakeholder groups Disclosed

http://data.sberbank.ru/en/about/responsibility/sr/ Policy for Corporate Social Responsibility of Sberbank of Russia OJSC

(http://data.sberbank.ru/en/about/responsibility/our_approach/)

1.2 Stakeholder engagement

G4-25 Basis for identification and selection of stakeholders with whom to engage Disclosed

http://data.sberbank.ru/en/about/responsibility/sr/

Policy for Corporate Social Responsibility

of Sberbank of Russia OJSC (http://data.sberbank.ru/en/about/responsibility/our_approach/)

G4-26 Organisation’s approach to stakeholder engagement Disclosed 1.2 Stakeholder engagement
G4-27 Key topics and concerns that have been raised through stakeholder engagement Disclosed 1.2 Stakeholder engagement
Report profile
G4-28 Reporting period Disclosed Calendar year 2014
G4-29 Date of most recent previous report Disclosed April 2014
G4-30 Reporting cycle Disclosed Annual
G4-31 Contact point for questions regarding the report or its contents Disclosed csr@sberbank.ru
G4-32 GRI Content Index Disclosed The Report was prepared in accordance with the GRI Guidelines — Core option
G4-33 Organisation’s policy and current practice with regard to seeking external assurance for the report Disclosed External assurance was not conducted in the reporting period.
Governance
G4-34 Governance structure of the organisation, including committees of the highest governance body and any committees responsible for decision-making on economic, environmental and social impacts Disclosed

2014 Management Report

Currently, Supervisory Board Committees are not directly responsible for decision-making on economic, environmental and social impacts.

Ethics and integrity
G4-56 Organisation’s values, principles, standards and norms of behavior such as codes of conduct and codes of ethics Disclosed In 2014, the bank began updating the Code of Conduct, which will apply to Sberbank and all members of the Group. The purpose of this update is to spread the values among all employees (regardless of their regions of presence and rank) and make employees orientated towards the common corporate goals.
Economic Performance
G4-DMA Disclosures on management approach Disclosed

2014 Management Report

2.1 Contributing to the development of countries and regions of operation

EC1 Direct economic value generated and distributed Disclosed

Financial statements for 2014

2014 Management Report

Indirect economic impacts
G4-DMA Disclosures on management approach Disclosed 2.1 Contributing to the development of regions of operation
G4-EC7 Development and impact of infrastructure investments and services supported Disclosed

2.1 Contributing to the development of regions of operation

3.5 Charity and sponsorship

G4-EC8 Significant indirect economic impacts, including the extent of impacts Disclosed 2.1 Contributing to the development of regions of operation
Procurement practices
G4-DMA Disclosures on management approach Disclosed 2.5 Procurement activities
G4-EC9 Proportion of spending on local suppliers at significant locations of operation Disclosed 2.5 Procurement activities
Employment
G4-DMA Disclosures on management approach Disclosed 3.4 Investing in human capital
G4-LA2 Benefits provided to full-time employees that are not provided to temporary or part-time employees, by significant locations of operation Disclosed 3.4 Investing in human capital
Labour/management relations
G4-DMA Disclosures on management approach Disclosed 1.2 Stakeholder engagement
G4-LA4 Minimum notice periods regarding operational changes, including whether these are specified in collective agreements Disclosed

The current version of the Collective bargaining agreement of Sberbank does not prescribe a minimum notice period about significant changes in the bank’s activities.

Employees are notified in accordance with the labour laws of the countries where they are located. In particular, according to the Labour Code of the Russian Federation, employer must notify the employee in writing no later than two months in advance about any upcoming changes in the conditions of the employment contract as well as about the reasons of these changes.

Training and education
G4-DMA Disclosures on management approach Disclosed 3.4 Investing in human capital
G4-LA10 Programmes for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings Disclosed 3.4 Investing in human capital
Diversity and equal opportunity
G4-DMA Disclosures on management approach Disclosed 3.4 Investing in human capital
G4-LA12 Composition of governance bodies and breakdown of employees per employee category according to gender, age group, minority group membership, and other indicators of diversity Disclosed

The proportion of men and women in the governance bodies of Sberbank Group is 75.7 % and 24.3 % respectively.

The distribution of governance bodies members of Sberbank Group by age groups is as follows:

under 30 years old — 3.4%;

30-50 years old — 77.5%;

over 50 years old — 19.1%.

Anti-corruption
G4-DMA Disclosures on management approach Disclosed 2.6 Compliance risk management
G4-SO3 Total number and percentage of operations assessed for risks related to corruption and the significant risks identified Disclosed 2.6 Compliance risk management
G4-SO5 Confirmed incidents of corruption and actions taken Disclosed

2.6 Compliance risk management

In 2014 11 employees in Sberbank and 18 in subsidiary banks were dismissed for corruption.

Three court proceedings related to corruption were instituted against subsidiary banks of the Group in 2014.

No cases of contract termination or non-renewal with business partners due to corruption were identified.

Compliance
G4-DMA Disclosures on management approach Disclosed 2.6 Compliance risk management
G4-SO8 Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with laws and regulations Disclosed

The sum of fines in the area of compliance risk management in 2014: Denizbank — TRY 592.7 k (RUB 10.3 mn), Sberbank Ukraine — UAH 1.2 mn (RUB 4 mn).

Cases of non-monetary sanctions for non-compliance with laws and regulations in 2014: Sberbank Ukraine — 7, Sberbank Kazakhstan — 6.

Local communities
G4-DMA Disclosures on management approach Disclosed 3.1 Ensuring availability of financial services
FS13 Access points in low-populated or economically disadvantaged areas by type Disclosed 3.1 Ensuring availability of financial services
FS14 Initiatives to improve access to financial services for disadvantaged people Disclosed 3.1 Ensuring availability of financial services
Product and service labelling
DMA Disclosures on management approach Disclosed 3.2 Enhancing financial literacy
G4-PR5 Results of surveys measuring customer satisfaction Disclosed 2.3 Customer service improvement
Customer privacy
DMA Disclosures on management approach Disclosed 2.4 Ensuring security
G4-PR8 Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data Disclosed

In 2014 the total number of identified leaks, thefts or losses of customer data in Sberbank Group was 391 excluding Yandex.Money, which experienced 8,393 cases of unauthorized access.

Complaints from regulatory bodies were received by Sberbank Europe (1 complaint) and Sberbank Private Pension Fund (16 complaints). Sberbank did not receive any complaints from regulatory bodies in 2014.

Energy
DMA Disclosures on management approach Disclosed 4.1 Raising resource and energy efficiency
G4-EN5 Energy intensity Disclosed 4.1 Raising resource and energy efficiency
Product Portfolio
FS7 Monetary value of products and services designed to deliver a specific social benefit for each business line broken down by purpose Disclosed 1.3 Socially-oriented products